Membership Cards | Claygate Gardening

Become a Member

If you have a question please read the below before emailing, as you will likely find your question is answered. If not, there is a form below to contact us and let us know of issues/ask questions.

FAQs about membership

I see 'Access denied by site owner' when I log in

If you see the message Access denied by site owner when you log in, your member account is blocked. This is usually because your membership has lapsed.

If you've already renewed and still see this message, we may not yet have unblocked your account by hand. Please contact the team and we'll make sure your account is unblocked.

How do I get my membership card?

Join or renew using the membership form on our Join page. The form takes you straight on to payment.

Once your payment has been processed, your digital card is ready to add to your phone from the Members Area (see How do I add my card to my phone?). You can use all CGS services as soon as you've paid.

Can I pay by cash or cheque?

We'd prefer you paid online. Cash and cheques make the end-of-year accounts harder and take extra time from a small group of volunteers.

If you do need to, let us know in advance or pay at a talk. When you fill in the form, choose Offline payment and tell us how you paid.

Which phones does the digital card work on?

Any smartphone that has Apple Wallet (iPhone) or Google Wallet (Android). On Android you may be asked to download Google Wallet first. We recommend it.

No smartphone? Choose the physical card instead.

How do I show my card at a talk or a shop?

Open the Wallet app on your iPhone, or Google Wallet on Android, and tap your CGS card. Show the screen at the door at talks, or at the till when you claim a member discount.

What's the square grid on my card?

It's a QR code, a kind of barcode that a phone or scanner can read. It holds only your name and membership number.

Shops and nurseries don't need to scan it. It's there to speed up signing in at CGS talks.

What if a shop won't accept my digital card?

Please let us know. We've confirmed with the stores that offer member discounts that they accept digital cards, but the message may not have reached everyone on the tills.

What happens when I pay?

When you submit the membership form you'll be taken to a payment page, where you can choose to pay by card or offline payment. If a card payment doesn't go through, please try again.

Once you've paid online you'll receive a confirmation email with an order number. Please keep it for reference.

If you can't see the email, check your spam folder and add info@claygate-gardening.org to your contacts so our emails reach you.

Is the card digital or physical?

Every membership comes with a free digital card that lives in your phone's wallet (Apple Wallet on iPhone, Google Wallet on Android).

If you'd also like a physical card, choose that option when you join or renew. It costs 50p extra: £7.50 instead of £7.

How do I add my card to my phone?

Go to claygate-gardening.org and log in to the Members Area with the email address you joined or renewed with.
Tap Add to Apple Wallet (iPhone) or Add to Google Wallet (Android).
Tap Add when your phone asks, and the card will be saved in your phone's wallet.

On Android you may be asked to download Google Wallet first.

Read All

I can't log in to the Members Area

Use the email address you joined or renewed with, then choose Forgot password to set a new one. If you're not sure which email you used, get in touch and we'll check for you.

I can't see the Add to Wallet buttons

The buttons only appear once you're logged in, so check you're signed in with the email address you joined or renewed with. If you're logged in and still can't see them, get in touch and we'll sort it out.